Order Information

What happens when I place my order?

After you place your order, an order confirmation email will be sent to your inbox. If you do not receive this email, please check your spam or junk folder.

Your order will then be securely processed and fulfilled by our warehouse department. You will receive an email when your order is shipped.

When will my order be processed / shipped?

All orders are shipped within one or two business days.

How long will it take to receive my order?

Your order will be shipped 2-day priority mail by Fedex, UPS, or USPS. (In some cases when shipping to the east coast or rural areas, please allow three business days)

100% Guarantee? What’s that?

It’s simple, our business couldn’t survive without you. It’s very important to us that you are completely satisfied with your order. We take pride in being a company ran by “Ninjas for Ninjas!”

What forms of payment do you accept?

We accept most forms of payment. We accept all major Credit Cards, Debit Cards, Paypal, Money Orders and Checks.

Can I pay offline?

Yes, simply place your order and select, “Check” as the method of payment. Then simply call us between 8am and 6pm pst with your Credit Card information.

Or send us a Check / Money Order to the address below (Be sure to include a copy of your order):

Kooistar LLC
10291 1300 E #166
Sandy, UT 84094

How do I contact you?

You may call, email, or write us at:

Phone Number:
1-360-818-4685

Mailing Address:
Kage Ninja Gear
10291 1300 E #166
Sandy, UT 84094

What is Your Return Policy?

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 7 days from the date of arrival (the customer will be responsible for all shipping charges to and from our warehouse). Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 7 days from the date of purchase and a full refund will be issued if requested.

All merchandise for returns or exchanges must be unwashed, unworn, and unaltered. All tags must remain on the item in order to qualify for your request.

If an item is returned during a free shipping promotion. The customer is still responsible for the actual shipping charges to and from the warehouse.

Due to Halloween, during the month of October and the first week of November, no returns will be accepted. We will gladly exchange for different sizes or defective items.